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Posted by
admin on Monday, March 29 @ 09:53:01 EST
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WMOs-Weapons of Mass Outsourcing
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admin on Monday, March 29 @ 09:53:01 EST
: " http://www.bpoindia.org/companies/
These are all non-captive call/contact centers, i.e. they cater to third party companies. For a list of captive call/contact centers, see this.
All customer names have been obtained from print media, the internet and rumor mills. No BPO company has provided the names of their clients.
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Company Name Specialization Location Brochure Funding # of Emp Clients
ServCare
Sponsored Accounting, Foreign language translations, Form processing, Content management, eLearning Bangalore 139 See client list
OKS SpanTech (P) Ltd.,
Sponsored Data Processing/Management.Call centre. New Delhi. Download Private 175 Leading European and US companies
ProcessMind Services Pvt. Ltd.
Sponsored Insurance, Financial Services, Banking, Healthcare/ Medical Coding and Billing, Finance& Accounts, Revenue Collection, Process Consulting, Outbound and Inbound Call Center Bangalore Download 250 Leading US and European companies
iTouchPoint Enhanced Directory Assistance, Telecom customer service, Healthcare BPO and Collections Manila, Bangalore Self funded 550 US Telecom companies
247Customer.com Customer Care, Technical Support, Tele-Marketing, and Inbound Sales Bangalore, Hyderabad $22m led by Sequoia Capital and co-founder PV Kannan [July 2003] 2000 10 Fortune 500 clients (See Client list)
Allsec Tech Voice, Email, Chat support Chennai Eurindia, IDBI and Kotak Mahindra Venture Fund 1,400 Ford, Dell, Dun & Bradstreet, Compu Credit & Lexis Nexis
Alpha Thought Healthcare Services, Claim processing Noida US based companies
Astron Data Capture & Processing, On line Transactions Processing, Business Transcription Services, Finance & Accounting Services , Insurance Claims Processing Trivandrum, Chennai, Colombo Subsidiary of Astron Group, UK 1200+ UK, Continental Europe and USA based blue chip Companies in the Public and Private Sector
Atlas Legal Legal outsourcing, legal research Dallas [US], Bangalore Self funded US based law firms
BrainChip Software Solutions Pvt. Ltd Business Feasibility, Process Solutions, Technology Solutions, People Solutions Chennai ?
Brigade CRM, finance and accounting, HR Chennai, Hyderabad General Atlantic Partners [$50m], Compaq & Mohr DaviDow Ventures, ICICI Venture
[Total: $55m] ? Compaq, Palm
CARE PRINCIPIUM Private Limited Debt Collection Services, Customer Contact Services, Supply Chain Services, Finance & Accounting Pune Private 65 All in U.S.A.
CBay Systems Healthcare BPO, Medical transcriptions, Document Management Mumbai, Bangalore
Cellbion Interactive Pvt. Ltd. Technical helpdesk, inbound/outbound voice, e-mail, chat services and transaction processing services Mumbai 60+ US based companies
Client Outsource Technical support, sales and back-office via voice, email Chennai, Austin, USA and Zurich (Switzerland) US and European based companies
Colwell & Salmon Communications (India) Ltd. B2B Lead Generation, Market Research, Inbound Tech Support (Industry Focus- Mortgage, IT & Telecom, Services) New York(2), New Delhi (NCR) Gujarat Heavy Chemicals Ltd (A Dalmia Group Company) 500 Leading US, European & Australia clients
Continuum Systems eCRM Solutions, 24 Hour Real Time Chat, CRM Software Development Gurgaon 25+ US and European markets
Convergys Billing, Customer Care, Contact Center Bangalore, Gurgaon Listed Company: NYSE 2,000
Crescentius Finance & Accounting, Operations Services, Tech Help desk Mumbai Self funded 100+
Crossdomain Employer Services, Accounting Services and Financial Services Bangalore, Chennai, Delhi, Mumbai ICICI Venture ? Aditi,Barista Coffee, Cisco, Talisma and others
Customer First CRM (inbound & outbound) Bangalore, Chennai, Coimbatore, Hyderabad, Kochi, Kolkata, Pune 600+ Air Deccan
Cyber Futuristics India Pvt Ltd. Tech. Support, Order Processing, Marketing Research, surveys, Customer Care, Credit card processing Jaipur 100 Leading Web Hosting companies
CybizCall International Ltd. Database Validation and updating, Lead generation for various campaigns, HR and Payroll Accounting services, IT Help Desk Gurgaon 150 UK and USA based companies
Daksh eServices Pvt. Ltd. Inbound/outbound calls, email support, outbound collections and telemarketing support, real-time chat, knowledge management New Delhi (NCR), Mumbai CDC Capital Partners UK [$2.3m], General Atlantic Partners [$20], Citigroup [$3m] 5,000 Intuit, Bigstep, Yahoo, Amazon, PayPal/Customer Interaction
Daksha Info Services Pvt. Ltd E-accounting, Animation RT Nagar, Bangalore. Self 50 US based Accounting Associations.
Datamatics Technologies Limited Electronic Publishing
Legal, Healthcare, Tax & Financial Accounting, Accounts Payable, Transaction Processing Services, Content Management & related software, Document Management & Workflow Solutions Mumbai, Chennai, US, UK, Germany Private 2250 Leading Fortune 500 Companies
Destiny Infotek Limited Medical Transcriptions, Business Transcription, Web Development & Hosting, Data Processing / Conversion / Entry & BPO services. Kolkata Self 80+ Major hospitals and medical clinics, Independent Doctors in the USA
e4e Inbound/outbound web outsourcing, Network and security management outsourcing Bangalore ? ?
Ebix-India nsurance / Banking / Finance - (Inbound/outbound calls, email support, outbound collections and telemarketing support, real-time chat, knowledge management, B2B Lead Generation, Finance & Accounting Services , Insurance Claims Processing and All Back office Operations ) Noida Publicly traded, NASDAQ listed, US Corporation 500 + Leading US , UK and Canadian Companies ( Insurance , ReInsurance, Banks, Financial Institutions ...)
EffiQ e-Services Pvt. Ltd. Data Digitization (OCR Services, XML Tagging, e-publishing), Transaction Processing, Language Services (Translation) Pune Self Funded 60 Eurpean large publishing houses.
eFunds Corporation Finance & Accounting, Operations Services, Contact Centres Chennai, Mumbai, Gurgaon Listed Company: NASDAQ 3,500 5 Fortune 1,000 companies
Ephinay (Formerly AcFin) Accounts Receivable / Payable / Reconciliation,Transaction Processing Gurgaon ChrysCapital ?
Epicentre Technologies Interactive Voice Response, web chat, email response, fax response Mumbai
Espire Infolabs Data Processing/Conversion/Entry, IT Help Desk, Medical Transcription, Call Centre (Outbound and inbound campaigns- Financial Services, Telecom) New Delhi, USA, UK, Australia 750 IndyMac Bank
Essjay Technologies Ltd. Human Resources, Finance and Accounting, Digitization and Data Conversion Hyderabad
EXL Service Insurance, Banking, Accounting and Consumer goods retail Noida (Delhi), Pune Oak Hill Capital Partners, Financial Technologies Ventures, IFC [$10m, Jan 2004] 2800 IndyMac Bank
First Ring Inc. Inbound/Outbound customer care, BPO Bangalore ICICI OneSource acquires FirstRing 800
GTL Ltd. Customer Mangement, Customer Acqusition, Back office Processing and Tech Help Desk Mumbai GTL Limited, Internal accruals 1700 Fortune 500 clients in Telecom, Insurance, Credit cards and Healthcare
Global vantEdge Collection services, Telemarketing Gurgaon ChrysCapital ?
HCL Technolgoies BPO Services Finance, Accounting, HR, Payroll, Admin, Transaction, Customer Support Bangalore, Chennai, Noida [Delhi], Belfast [UK], Malaysia ? British Telecom
Heartland Medical Transcription Bangalore, Coimbatore and Delhi 2000
HeroITES Outbound telemarketing - Financial industry, Telecom Sector, Health Care,Retail and Inbound in Customer Support Gurgaon A division of The Hero Group 500 Fortune 500 client in US, UK and Australia
Hinduja TMT Ltd.[HTMT] Inbound Call Center, Back Office Processing, Insurance Claims Processing, Technical Helpdesk, Telemarketing (Healthcare and Telecom, Insurance) Bangalore, Manila Listed Company: Bombay Stock Exchange, National Stock Exchange 1600 [in ITES] US: A fortune 100 Health Insurance Company, a large Insurance Company and 2 telecom giants
UK: A large telecom company
Hi Q Process Travel, Transportation & Hospitality Industry related BPO services, transaction processing and help desk services. Mumbai, Pittsburgh Private Airlines, GDS / CRS Service Providers, Consolidator, Travel Agents Hotels, Cruise-lines, Travel Portals Car Rentals, Trucking, Courier companies
Hughes BPO Services Customer interaction, Technical support, Back office services for telecom and technology companies Gurgaon A division of Hughes Software Systems 300 Leading Telecom and Technology companies
i2c World Call Center, Customer Care, BPO, IT Enabled Services Mumbai Private 300 Telecom, Utilities, BFSI, Healthcare
ICICI oneSource Transaction Processing services for the financial services sector and Contact Center services across a range of sectors including financial services, retail, telecom, and entertainment Bangalore, Mumbai $ 40 Million from ICICI Bank 2200 Fortune 500 and FTSE 100 companies, Virgin Atlantic
iEnergizer, Inc Voice based Contact Center (Inbound & outbound), Web based, Credit Cards Processing, Collections, HR & Payroll, Finance & Accounting, Banking Noida Self 750 6 Fortune 500 companies, Chain of MNC Retail Banks, world leaders in Hardware
iGate Technical Help Desk, Contact Centre services Bangalore Listed Company: NASDAQ
India Life Hewitt Human Resources [HR] Bangalore, Hyderabad, Chennai, Pune, Mumbai, Delhi A joint venture of View India Enterprises (VIE) and Hewitt Associates 210 Philips, IBM, ICI, Pfizer, BASF, Nokia, MindTree, Bank Muscat
Informed Technologies India Ltd. Document Management and Forms Processing Services, Insurance/Medical Claims, Tax Forms, Structured Finance (Mortgage/Asset backed Securities), Healthcare Services, and Litigation. Mumbai Self funded 100+ UK and US based clients
Infowavz Inbound/Outbound services, Email Support, Tech help desk, Transaction Processing, Data Mining Mumbai ICICI Venture [$2m + $5m] 1000 [500 seats]
Integrated Software Solutions Pvt. Ltd. Inbound/Outbound calling / e-mail support / Insurance / Telecom / Financial services / HR outsourcing Hyderabad Self funded 200 US based companies
Intelenet Global Services Ltd Contact centers, transaction processing, accounting services and technical support in banking, financial, insurance, retail, airline Chennai, Mumbai 50:50 TCS & HDFC venture 3000 Household International, US & UK banks, UK Healthcare Company, US Telecommunication Company, UK Retail Stores, US Fast Food Company, US Insurance Company, Credit Bureau
InterWorld Contact Center Inbound/outbound services Bangalore A division of Veetech Infoline Pvt. Ltd ?
iSeva Service Bangalore ? Netscape/AOL
ISN Data Processing Pvt. Ltd. Data Entry And Processing, OCR Services, Checks Processing, Form Processing, Online Data Capture, Document conversion, Remittance And Payment Processing Pune Dalamal Group 100+ US and European Markets
Karvy Transaction processing, Claims processing, Medical transcription Hyderabad 2000 Reliance, Punjab National Bank, Franklin Templeton Investments, IDBI, IL&FS MF
Kshema BPM Health Insurance, Invoice/sales order processing, Receivables processing, Mortgage/loan processing,Content Management,Quality consulting &Engineering Services Bangalore A division of Kshema Technologies 2 US & 3 Indian
Linear Eyeminds Business Feasibility, Process Solutions, Technology Solutions, People Solutions,Email, Chat support Pune, Bangalore 1635 Financial Institutions
Lawkim India Pvt. Limited Customer Interaction (Mfg, Retail & Telecom), Technical Helpdesk, Call center training services Mumbai A division of Godrej 100+ Indian companies
Ma Foi Outsourcing Solutions Limited Complete HR Outsourcing Solutions like-Payroll Processing, Resume Management Services, Daily Activity Tracking Solutions, Human Resources Management Systems Central Processing Unit and Headquarters in Chennai. Other locations are: Bangalore, Mumbai,New Delhi, Kolkata, Pune, Ahmedabad, and Hyderabad. Overseas Locations are: Dubai, London and Singapore 100+ Servicing top corporates
Mainstay Teleservices (P) Ltd Helpdesk Services ( General & Technical), Inbound & Outbound (Sales, Lead generation) Customer Support through Chat and Email, BPO services in BFSI sector, Data Validation Services Bangalore Funded by UK firm 120 US, UK, Canada based companies
Manjushree Infotech Call Center - Inbound / Outbound, Transcription Services, Insurance Claims Processing / Data Capture & Processing / Transaction Processing / Data Conversion, Healthcare Billing Services, Off-shore Software Development & Maintenance, Off-shore Snag Fixing and Maintenance of Web Applications, Remote Network Monitoring, SAP Consulting Kolkata & Bangalore Part of the B K Birla Group of Companies 400+ From USA, Canada, UK & South Africa
Max HealthScribe Ltd. Medical transcriptions Bangalore Max India, HealthScribe Inc. 1,200 Major hospitals and medical clinics in the USA
Medsoft India Pvt Ltd Medical transcriptions and Medical Coding Services Bangalore & Sunnyvale (USA) Privately funded 120 US Based Health Care Service Providers
Medusind Solutions Healthcare Billing and Collection, Medical Coding, Medical Transcription Mumbai Self funded 120 US-based healthcare services providers
Motif India Email, Chat support, Insurance Claims Processing, Payroll and Accounting, Credit Appraisals, Order Processing and Fulfillment services Ahmedabad
MsourcE Corporation Transaction Processing, Help Desk, Call center Bangalore, Pune, Tijuana (Mexico) 2500
NIIT SmartServe Ltd. Insurance, Financial services, technology and education domains Gurgaon 100% subsidiary of NIIT Ltd. 130 MisysFinancial Services Ltd., U.K ($10 mn for 5 yrs for Quality assurance services for Independent Financial Advisors ) and an e-learning organization in the US.
Nipuna Services Ltd. Insurance and Healthcare, Banking and Financial Services, Telecom/Media, Manufacturing, Automotive, Transportation, Energy & Utilities, Retail
Horizontal Services: Finance and Accounting, Human Resources, Customer Contact Services (Voice, web and Chat) Inbound & Outbound, Technical Helpdesks Hyderabad Subsidiary of listed Company: Satyam Computers, $20m from Intel Capital and Olympus Capital [Oct 2003] 250 Elsevier,Large Scientific Publishing House based in the UK, US Telecom Service Provider, US Large Insurance Company, US Large Engine Manufacturer, US Large Healthcare Company
Nirvana Business Solutions Finance & Accounting, Claims Procesing, Invoice Procesing, Collections Bangalore Self funded [Promoted by Raj Konduru], $6m [2nd round] 50+
Ocwen Financial Solutions Private Ltd. Customer Service, Telemarketing, Debt Collection, Payment Services, Accounting, Insurance Administration, Agency Management,General Administration, Residential and Commercial Loan Servicing Bangalore, Mumbai Wholly Owned Subsidiary of Ocwen Financial Corporation (NYSE:OCN) 1400 Large U.S Based Financial Corporations
OfficeTiger Business research for banking industry Chennai Self funded 1000 20 clients in US & Europe
Oremus Corporate Services Finance and Accounting Services, Statutory Compliance, Business Feasibility and Research support, Project appraisal and funding Hyderabad India and US based companies
Outsource Parnters International, Inc. - formerly known as itAccounts Financial & Accounting, Transaction Processing, Tax Co-Sourcing, Document Imaging Bangalore 150+ Midsized and Large Enterprises, CPA firms
Outsourzing Worldwide Pvt. Ltd. Accounting, Payroll processing, Periodical returns like GST,VAT & Management reporting Chennai Self UK & USA companies
Phoenix Global Solutions Business Process Outsourcing, Contact Centers ( Customer service, Telemarketing,IT Help Desk, IT management) and Information Technology Services Bangalore Wholly owned subsidiary of The Phoenix Companies Inc. (NYSE:PNX) Insurance, Banking, Finance, Consulting and Technology industries
PINNACLE Technologies Private Limited Finance, Accounting, HR, Payroll, Admin, Transaction, Customer Support, Call Centre [In/Out Bound] Pune-India, Romania-Europe and Illions- USA Private 47 UK, Continental Europe and USA based blue chip Companies in the Public and Private Sector
Progeon - A Infosys Company Banking, Insurance and Health Care, CRM (Web and Email), Finance & Accounting etc. Bangalore Citigroup Investments[$20m in 2002] 1400 GreenPoint Mortgage [$30m for 5 years starting 2002], Cisco, British Telecom, Fidelity Capital, Hazell Carr
Professional BPOI India Pvt Ltd Pay roll processing, Benefit administration services viz PF/ESIC management, Gratuity and Super Annuation Thane (Mumbai) Self 20+ Indian corporates and call centre companies
ProLease India Pvt Ltd Payroll and Benefits Management, PF and other retirement benefits Management, HR Consulting and Training, Accounting & Finance Consulting, Specialized Staffing and Recruitment Services, Corporate Secretarial services, Secure Data Processing Chennai, Bangalore, Hyderabad, Delhi, Mumbai 500 ?
Q-Pro Outsourcing Pvt. Ltd Financial accounting , Tax management and transaction processing Bangalore Self 20 SMEs, CPAs and Individuals in US, UK, Europe and Australia
Quintant Services Pvt. Ltd. Business Services Provision (BSP), financial services for various verticals Bangalore $29.8m [majority of investment from GMR Group], acquired 51% by iGate for Rs 68.9 crore [July 2003]
Respondez Mumbai ?
Sand Martin Consultants Pvt. Ltd. Back Office services in Finance &Accounts, Taxation, Payroll, Pension Fund Accounting & Administration (401K), Health & Insurance Claims Processing. New Delhi Self Funded 75 Companies & Accounting firms based in US & UK
Scandent Group Technical Help Desk, Contact Centre services Bangalore, Chennai, Mumbai Self funded
Sixthelement Systems India Ltd. "Presales", Inside sales , sales intelligence company. We help clients in lead generation, opportunity plan, competitor analysis Hyderabad, Pune Sunil Kandlikar and Upendra Deglurkar 25 Domains: elearning, Payroll outsourcing, Business Intelligence, CRM, ERP, security systems
Slash Support Advanced Tech Support Chennai (2), San Jose, Singapore [redundancy] Cybernet Software Services and Barings India 750
SMARTBridge Solutions Pv. Ltd Transaction Processing, Finance & Accounting, Knowledge Services, Customer Relationship Management Hyderabad 25+
SMTELE Sys Ltd New Delhi, Noida ?
Sri Chaitanya Infosystems Ltd. Outbound/Inbound Telemarketing, Data Services, Tech Support, Collections. Hyderabad Private 250+ Major Telecom Vendors, Major US Finance & Insurance Companies, Major UK Medicals
Staffing Solutions (India) Pvt. Ltd. Business Process Outsourcing in Retirement Plan Accounting and Administration (401K), Health & other claims processing. New Delhi Self Funded 50 BPO/TPA units operating in US & UK who outsource their clients work to India.
Sundaram Business Services Insurance services, Employee Administration services, Accounting services,Retail Deposit Proce ssing services, Credit Processing services, Cheque handling services Chennai A division of Sundaram Finance 200 ?
Sutherland Group Technology Support and Help Desk, Customer Care Chennai, Mumbai Oak Investment Partners [$30m in March 2004] 6,500
Swift Response Customer Profiling, Customer Interaction and back office services in the Energy and Utilities, Education, Retail and the Insurance verticals Chennai, Hyderabad Angel Funding 350
Sykes Technical support, marketing support & customer service Amsterdam, Bangalore, Florida, Manila Listed Company: Nasdaq 15,000
Team Lease Services Pvt Ltd Human Resource Outsourcing which includes Managed Services Offerings & Administering Staffing Solutions and Training Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune 2500 Hewlett Packard, Intel, Mindtree, Kshema, GE, Accenture, Ivega, IDBI, Sify, Nokia, Philips, ING Vysya
TechBooks Content Outsourcing Services New Delhi & US 2100 US and European based publishers, information aggregators, professional societies, government agencies and major corporations.
Tela Sourcing Healthcare Payer - Claims Administration, Member Management, Customer Service, Billing, Others Pune, India & Seattle, Washington Private, Adaptis 300+ ?
Telegenisys Pvt. Ltd. Back office accounting, billing, tech support, and call center services Pune Private 200+ US, UK & Canada based companies.
Trac Mail Tech Support(Help Desk),Email,Chat, Collections,Telemarketing,Order Entry Mumbai View Group, eTec Ventures, Solectron-Stream 2000 Fortune 500 customers in Retail,IT,Banking,Telecom
TransWorks Information Services Ltd. CRM services - inbound customer service, including technical support, email / web-chat support, and outbound telemarketing.
BPO services - transaction processing, financial accounting processing and HR processing services. Mumbai, Bangalore (2) Wholly owned subsidiary of The Aditya Birla Group 2000+ Citibank, Microsoft, American Power Conversion (APC) and Easylink, leading UK credit card company, commercial mortage company etc..
Trivent Systems Private Limited Data Capture, Forms Processing, Data Entry, Data Conversion, Back-end processing Chennai, Philadelphia Self funded
True Mind Technologies Document Management Solutions,Back Office Processing ,Transcription Services Chhattissgarh 90 Govt Sector in India, US based companies
Ugam Solutions Mumbai ChrysCapital ?
vCustomer Services India Pvt. Ltd. Technical Support (All Tier Levels), Inbound Sales, Upselling and Crosselling, Customer Support through Chat and Email, Transaction Processing Delhi, Pune Oki Development and Warburg Pincus 3000 HP
Vee Technologies Private Limited Medical Transcription, Medical billing, Medical coding, Claims processing, check processing, check imaging, loan and mortgage processing, debit & credit card processing, real-time check processing, receivables management, payables management and payroll management Bangalore Self Funded 500+ Leading US and Singapore Companies
Vishnu Solutions Pvt Ltd. Inbound and Outbound Calls Kolkata Self Funded 450 UK , US and Australia based clients
Vision Healthsource End-to-end Healthcare claims processing and revenue cycle management services Chennai, Plano (Texas) Acquired by Perot Systems for $10m 550 Over 30 Healthcare Provider and Payor clients
Viteos Transaction Processing, Finance, Admin, Financial Research Bangalore
Wipro Spectramind CRM, Accounting, Transaction Processing Delhi, Mumbai A fully-owned subsidiary of Wipro.
Wipro increased its stake to 90% in July 2002, to 92% in Sept 2002 (bought stake from ChrysCapital), to 100% in Jan 2003 (bought 8% from HDFC) 8,500 Delta Airlines [$10m contract won in end of 2002], Netscape/AOL
WNS Global Services Pvt. Ltd. Industry Verticals - Airline, Travel & Transportation, Insurance, Retail Financial Services, Healthcare, Telecom and Market Research
Horizontal Service Offerings - Accounting & Finance, Core Business Administration, Marketing Program Support, HR Administration & Benefits Management, Research & Knowledge services and Customer Interaction Management Mumbai, Nashik, Pune & Ipswich (UK) British Airways and Warburg Pincus (majority stake holder) 2400 British Airways, Royal&Sun Alliance, WPP Group, Federal Express, SITA
Zenta Group Inbound, Outbound, Voice Services, Transaction processing, Business Process Consulting and Software Services. Mumbai 1700 Fortune 1000 companies in the US and UK.
Recruiting companies
CareerIndia - can identify, interview and recruit agents for call centers. (our Preferred partner)
Assure Consulting Services
Kirloskar Computer Services Limited
Sampark Search - Delhi, Mumbai
Spur Careers - Bangalore
People One Consulting
Woodstock Consultancy Services
Eduquity Career Technologies Pvt Ltd, based in Bangalore and Hyderabad, is a third party assessment company that takes care of unbiased reporting on the competencies of the candidate. They specialise in aptitude tests & psychometric tests. They have adminsitered more than 100,000 assessments so far. The assessments can be used for selection of employees or to find out strengths and weakness of an employee.
Also see
Venture Capitalists, M&A Specialists
Captive call centres
Training institutes
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